$420,000
Total Value
$385,000
91.7% of contract
$31,500
Savings Available
$21,000
66.7% efficiency
Actionable Outcomes
Specific data points required to deliver expected outcomes
1Deliver Cost Savings
Potential Recovery: $31,500
Agent tier optimization and automation could reduce costs by 7.5%.
2Drive Efficiency Gains
AI-powered ticket routing could reduce response time by 35%.
Contract: Net 30
Average Time to Pay: 29 days
3Reduce Business Risk
Risk Level: Low
Smooth integration with existing systems; minimal operational risks.
SLA Performance - Platform Uptime
Optimization Insights
Cost Savings
$31,500
Agent tier optimization and automation could reduce costs by 7.5%.
Efficiency Gains
AI-powered ticket routing could reduce response time by 35%.
Risk Reduction
Excellent platform stability; maintain current configuration.
Spend Analysis
Monthly Spend Trend
Contract Value: $420,000
Key Metrics
Total Contract Value
$420,000
Total Invoiced
$385,000
Spend Ratio
91.7%
Number of Contracts
1
Contracts
| Contract Name | Period | Value | Payment Terms | SLA Status |
|---|---|---|---|---|
Zendesk Support Enterprise 2024 contract-zendesk-001 | Jan 1, 2024 - Dec 31, 2024 | $420,000 | Net 30 | Met |
Zendesk Support Enterprise 2024
contract-zendesk-001
Period
Jan 1, 2024 - Dec 31, 2024
Value
$420,000
Payment Terms
Net 30
Recent Invoices
| Invoice ID | Date | Amount | Status | Days to Pay | Contract ID |
|---|---|---|---|---|---|
inv-zendesk-002 contract-zendesk-001 | Apr 30, 2024 | $96,250 | Paid | 30 days | contract-zendesk-001 |
inv-zendesk-001 contract-zendesk-001 | Jan 31, 2024 | $105,000 | Paid | 28 days | contract-zendesk-001 |
inv-zendesk-002
Apr 30, 2024
Amount
$96,250
Days to Pay
30 days
Contract
contract-zendesk-001
inv-zendesk-001
Jan 31, 2024
Amount
$105,000
Days to Pay
28 days
Contract
contract-zendesk-001